The appearance of your company’s (Member) products on the Tourism Concern website / Ethical Travel Guide (our website) constitutes your agreement to the following terms and conditions of membership to Tourism Concern. Please read carefully.
Overview of members’ responsibilities
As a charity our reputation is of paramount importance so we require all members of the Ethical Tour Operators Group / Ethical Travel Guide / Ethical Volunteering Group to adhere to our terms and conditions ie:
- Ensuring accuracy of information shown on your pages of our website
- Responding swiftly to enquiries made to you through our website
- We aim to maintain a constant dialogue with our Members and resolve any issues promptly. If any Member is not fulfilling their obligations then this may result in their pages being removed from the site until any problems are rectified.
- To provide a discount / exclusive benefit to Tourism Concern individual Members.
- Pay an annual Membership fee to Tourism Concern, which includes the assessment fee.
- If your application is unsuccessful you will be provided with feedback on how to improve your operations and given the opportunity to reapply within one month.
Ensuring the information on your pages is accurate
It is the responsibility of all members to check that the details on their pages are accurate and up to date throughout the period of their membership.
- As part of your Membership you have developed and committed to a responsible travel policy. We encourage feedback from all our Members, to ensure that those high standards are maintained.
- In the event of a complaint made to us, we commit to discussing the issues raised fully with the Member concerned to determine whether the complaint was justified and to determine if the policies to which each member has committed are being adhered to.
- Members agree that if product quality and adherence to Tourism Concern policies are not maintained, then we reserve the right to remove that member’s pages or particular page from the site and in this event members will forfeit their annual membership.
- Members will need to reapply each year.
- Members accept all responsibility and liability for their holidays and for their customers and agree that Tourism Concern has no liability.
- Tourism Concern accepts no liability for any activity or behaviour of any persons who have made an enquiry through the site or for any behaviour or activity of persons booking and staying with members.
- Tourism Concern accepts no liability for any of the information supplied to us by Members for publishing on the site(s).
Images and Photography Usage
- Members are asked to provide photographic images for use in promoting their product. It is the members’ responsibility to ensure that the images they provide are an accurate representation of their product and that they have all relevant licenses in place for the reproduction of such.
- Joining as a Member and paying the annual membership fee does not constitute the right to appear in the Ethical Travel Guide. Organisation Membership provides access to our website and a free listing in the Ethical Travel Guide ONLY if the organisation completes an application form and isa assessed suitable to be listed. The Membership fee is separate to the listing.
- Members accept that ultimately Tourism Concern has to be the judge of what does (and what doesn’t) correspond to our definition of ethical tourism. Tourism Concern has been a campaigning organisation for over 25 years and has a strong reputation and understanding on these issuse . Tourism Concern will encourage feedback from visitors and talking to local partners too.
- Members accept that if their application is unsuccessful they will be provided with feedback on how to improve their operations and given the opportunity to reapply.
- If succesful you will be listed for one year and we ask that you continually review your entry to ensure it is up to date. If we are happy that Members still meet our criteria and there has been no substantive negative feedback it will auto renew at the same time as your Organisation Membership.
- If we feel that the Member listing has been misrepresented or no longer meets our criteria the renewal will be cancelled and the listing removed on the anniversary of joining.
- Members have the option of cancelling their subscription at any time; however no refunds will be given on pro rata Membership.
- As a charity we have no specific funding for the online resource and whilst the guide meets our charitable objectives we feel that donations from members should be spent on our campaiging and research work. The annual membership fee from those that can afford to pay it helps us to develop and improve the guide over time, and to include the many smaller ethical concerns that simply can’t afford to pay.
The membership system on our website allows Tourism Concern Members to contact other Members directly via the website. This allows any tour operates who are offering a discount to Tourism Concern Members to be sure that they are members. Equally it is possible for any Member to search the Membership directory to find an individual member.
- It is strict requirement of your Membership that you do not use this facility to contact Members in order to sell, promote or ‘cold call’ Members.
- Any Member who abuses this facility will have their Membership cancelled with immediate effect and no refunds will be made.